Order Call AITerms of Service
Order Call AI, a d/b/a of Celestial Import LLC · Effective July 18, 2026 · Last updated July 18, 2026
These terms govern use of the Order Call AIservice by a restaurant (“Customer”, “you”). The service is provided by Order Call AI, a d/b/a of Celestial Import LLC(“we”, “us”). By using the service you agree to them.
1. The service
We provide an AI voice assistant that answers your restaurant’s phone, takes orders and reservations, answers routine questions, and makes the results available to you in a web panel. We provide it on a subscription basis for the locations you register with us.
2. Recording consent and your responsibilities
Calls handled by the assistant are recorded and transcribed. Every call begins with an automated notice — “This call is recorded and handled by an automated assistant.” — that plays before any audio is captured. This notice is hard-coded. You cannot disable, shorten or modify it, and we will not do so on request.
You are responsible for ensuring that recording calls is lawful where your restaurant operates and for any additional notice your local law requires, including signage or notices on your own website and menus. You may link to our AI and call recording notice for this purpose.
3. Order accuracy
The assistant can make mistakes. It may mishear an item, a quantity, a modifier or a name, particularly on noisy lines or with strong accents. You remain responsible for confirming every order before preparing and fulfilling it. We do not warrant that any order captured by the assistant is accurate or complete, and we are not liable for food prepared, wasted or refunded as a result of an inaccurate order.
4. Allergens and dietary information
The assistant is not a reliable source of allergen or dietary information and must not be relied on as one. It is configured to route allergy and dietary questions to a member of your staff rather than answer them. You must keep a member of staff reachable to handle such questions, and you are solely responsible for the accuracy of allergen information you give your guests. We disclaim all liability for personal injury arising from allergen or dietary information conveyed on a call.
5. AI output limitations
The service uses automated speech recognition and large language models. Output is probabilistic and may be incorrect. Nothing the assistant says constitutes advice of any kind, and it does not create any obligation on us.
6. Acceptable use
- The assistant handles inbound calls only. You may not use it, or ask us to configure it, to place outbound marketing calls or send marketing messages.
- You may not use the service to record calls where doing so would be unlawful, or to collect payment card details.
- You may not resell, sublicense or provide the service to a third party without our written agreement.
7. Your data
Call recordings, transcripts, orders, reservations and menu data associated with your restaurant (“Customer Data”) belong to you. We process it only to provide the service.
The Data Processing Addendum at ordercallai.com/legal/dpa is incorporated into and forms part of this Agreement.
We do not use Customer Data to train, fine-tune or improve any machine learning model. This obligation survives termination.
8. Subprocessors
We use the vendors listed on our subprocessors page to deliver the service. We will give you notice before adding a new one, and you may object on reasonable data-protection grounds; if we cannot resolve the objection, you may terminate without penalty for the remainder of your term.
9. Fees
Subscription fees, billing period and any usage limits are those set out in your order form or on our pricing page at the time you subscribe. Fees are payable in advance and are non-refundable except as required by law.
10. Term, termination and data export
Either party may terminate at the end of a billing period on notice. We may suspend the service for non-payment or for use that breaches section 6. On termination you may request an export of your Customer Data within 30 days, after which we delete it.
11. Warranties and disclaimer
We will provide the service with reasonable skill and care. Otherwise the service is provided “as is”, and to the maximum extent permitted by law we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the service will be uninterrupted or error-free.
12. Limitation of liability
Neither party is liable for indirect, incidental, special or consequential damages, or for lost profits or lost revenue. Our total aggregate liability arising out of or related to this Agreement is limited to the fees you paid us in the twelve months preceding the event giving rise to the claim.
Nothing in this Agreement limits liability that cannot be limited by law, including liability for death or personal injury caused by negligence, or for fraud.
13. Indemnity
You will defend and indemnify us against third-party claims arising from your breach of section 2 (recording consent), section 4 (allergens) or section 6 (acceptable use). We will defend and indemnify you against third-party claims that the service as provided by us infringes their intellectual property rights.
14. Governing law
This Agreement is governed by the laws of New Mexico, without regard to its conflict-of-laws rules.
15. Changes
We may update these terms. For material changes we will give notice by email at least 30 days before they take effect. Continued use after that date constitutes acceptance.